💬 Frequently Asked Questions | IntimatePoint
Last updated: October 2025
Welcome to IntimatePoint — your safe, discreet destination for intimate wellness. Below you’ll find quick answers to common questions about orders, shipping, returns, privacy, and more.
If you can’t find what you’re looking for, contact our friendly team at [email protected] — we’re here to help.
🛍️ About IntimatePoint
Q: What is IntimatePoint?
A: IntimatePoint is an online store for sexual wellness and self-care, offering body-safe products designed for all genders and experiences. We combine comfort, quality, and privacy so you can shop with confidence.
Q: Are your products safe?
A: Absolutely. Every item we sell is made from body-safe materials such as medical-grade silicone, stainless steel, or glass — verified by trusted manufacturers.
👤 Eligibility
Q: Who can shop at IntimatePoint?
A: Our website and products are for adults 18 years and older. By ordering, you confirm you meet this requirement.
📦 Orders & Delivery
Q: How discreet is your packaging?
A: All orders are shipped in plain, unmarked packaging with no references to IntimatePoint or the product inside.
Q: How long does it take to process an order?
A: Orders are processed within 1–2 business days (excluding weekends and holidays).
Q: Which carriers do you use?
A: We partner with DHL, UPS, Correos Express, Nacex, Seur, DPD, and other reliable couriers depending on your region.
Q: What are your estimated delivery times?
Check here the estimated delivery times.
Note: Delivery times are approximate and may vary due to customs, weather, or carrier delays.
Q: Do you ship internationally?
A: Yes — we ship to most destinations in Europe, the U.S., the U.K., Ireland, and South America, but also Asia. If your country isn’t listed at checkout, contact us to confirm availability.
Q: How can I track my order?
A: Once shipped, you’ll receive a confirmation email with your tracking number. You can also track it through your account or directly on the carrier’s website.
Q: What happens if my package is undeliverable?
A: If a parcel is returned due to an incorrect address or failed delivery, please contact us. We can reship the order — additional shipping fees may apply.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa/Mastercard/American Express) and other secure payment options.
Q: Is my payment information safe?
A: Yes — all transactions use SSL encryption and are processed securely by trusted payment providers. We never store your full payment data.
💌 Returns & Refunds
Q: Can I return a product?
A: For hygiene and safety reasons, opened or used products cannot be returned. Unopened products in their original packaging may be returned within 15 days of delivery.
Q: What if my order is damaged or incorrect?
A: If you receive a damaged, defective, or incorrect product, contact us within 5 days of delivery at [email protected] with your order number and a photo. We’ll arrange a replacement or refund.
Q: Who pays for return shipping?
A:
- Change of mind: Customer pays return shipping.
- Faulty or incorrect item: IntimatePoint covers return shipping if reported within 5 days.
Q: How long does it take to get a refund?
A: Once your return is received and inspected, refunds are processed within 1–5 business days to your original payment method.
Q: Can I cancel my order?
A: Orders can be cancelled before they’re shipped. Once dispatched, cancellations aren’t possible.
Q: Is the return process discreet?
A: Always. We provide confidential return instructions to ensure your privacy from start to finish.
🔒 Privacy & Data
Q: How do you protect my privacy?
A: Your privacy is our priority. All customer data is encrypted and never sold or rented. We only use your details to process and deliver your order.
Q: What personal data do you collect?
A: We collect only essential details like name, address, email, and payment info to complete your purchase. We never collect sensitive data about your preferences or behaviors.
Q: Do you use cookies?
A: Yes, we use cookies to improve your browsing experience and remember preferences. You can disable cookies in your browser anytime.
Q: Can I request deletion of my data?
A: Absolutely. Contact us at [email protected] to access, correct, or delete your personal data.
❤️ Our Promise
At IntimatePoint, we believe that intimacy and self-care should be empowering, comfortable, and stigma-free.
We’re here to help you explore with confidence — backed by discreet service, body-safe products, and genuine support.